Royal Mail has come under renewed fire after research found it failed to deliver Christmas letters and cards on time to around 16 million people, the worst festive performance in five years outside periods of strike action. The findings, published by Citizens Advice, suggest the number of people affected by delays over Christmas 2025 was 50 per cent higher than in 2024, highlighting what campaigners describe as a persistent deterioration in postal services. Anne Pardoe,...










